Graytex - email us!

Customer Service:
Phone/Email Contacts & Info.

We are at your service to answer questions or address problem issues, including billing issues, incidental shipment damages, and other concerns if they arise.  

Sample requests are also welcomed.  You may contact us via phone or email...


To reach us by phone M-F 9-4 CT, call 1-800-813-5828. See also immediate answers to common questions.

If the phone lines are busy, please leave a voice mail message and your call will be returned in the order it was received as soon as possible.


To send us an email, use the online form below.  

For common questions posted online, see the Frequently Asked Questions (FAQ) page.  

Please allow 24 hours for a response for email inquires, 
Monday thru Friday (with the exception of US holidays).


Customer Service reference pages:

Shipping Policies
FAQ (Questions)
UPS Zone Chart
Product Articles
Papers by Size
Site Map






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(We do not ship outside of the U.S. and Canada)


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Return policy


·         Eligibility for Returns:

o   Only products purchased directly from Graytex Papers LLC are eligible for return.

o   The item(s) must be unused, in their original condition, and with all original packaging, tags, and labels intact.

o   Customized or personalized items cannot be returned unless there was an error on our part or a manufacturing defect.

·         Timeframe for Returns:

o   You may initiate a return within 21 days from the date of delivery.

o   Returns requested beyond this timeframe may not be accepted or may be subject to additional fees.

·         Return Process:

o   To request a return, please email us at

o   Include your order number, the item(s) you wish to return, and the reason for the return.

·         Restocking Fee:

o   A restocking fee of [25%] of the original purchase price may be applied to all eligible returns.

o   The restocking fee helps cover the costs associated with inspecting, processing, and restocking returned items.

·         Return Shipping:

o   The customer is responsible for all return shipping charges unless the return is due to an error on our part or a defective product.

o   We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for any lost or damaged returns.

·         Refund Process:

o   Once we receive and inspect the returned item(s), we will process the refund within 10 days.

o   The refund will be issued using the original payment method unless otherwise specified by the customer.

o   Please note that shipping charges, restocking fees, and any applicable taxes are non-refundable.

·         Exchanges:

o   We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.

·         Non-Returnable Items:

o   Certain items are not eligible for return, including:

o   Customized or personalized items (unless there was an error on our part or a manufacturing defect).               

·         Damaged or Defective Items:

o   If you receive a damaged or defective item, please contact our customer support immediately.

o   We will guide you through the return process and arrange for a replacement or refund as necessary.

·         Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase.

·         If you have any further questions or need assistance with your return, please do not hesitate to contact our customer support team. We are here to help.

Privacy policy:

Any contact information you provide to us, including your email address, is never shared with other companies or individuals and we consider it strictly confidential. Your email address is used for no other purpose other than to directly respond to your inquiries to us.

Shipping Services and Delivery Estimates:

Information regarding shipping schedules and available services can be reviewed on ourshipping policies page.

Product Articles:

Several categories of articles related to our products are available in the product guides tables of contents, including information on...


international paper sizes


choosing from different paper types


brochure-related articles


synthetic/tear-resistant papers

and others.  See the product guides for a listing of all articles.

Bulk Purchasing Rates.

Bulk rate discounts are available for most products at 1000 sheets or more.  The next price break for most products occurs at 5000 sheets (priced per 1000).  For rates which are not already published, use the price request form for a price quote.


We are passionate about supplying the best paper for you to complete your project successfully and on time. We know paper, so we sell only premium quality papers, all designed to make your projects look their best. Our knowledgeable customer service team is dedicated to fulfilling your paper needs in the best way possible, and we have only the highest quality products to accomplish this goal.

At Graytex we practice the Golden Rule - we treat customers the way we wish to be treated. Since our founding, 35 years ago, we have consistently attracted a loyal base of regular customers. If we do not have exactly what you need, we will gladly tell you where to find it if we can. Try us, you will like us guaranteed!

Looking for the Best Quality Print Shop Results without the Professional Price Tag?

It is true that Graytex Papers has the edge on paper stock, variety, hard to find paper types and sizes, and our professional shipping policies, but the biggest edge we have going for us is our customer service. You may do several print jobs a week, or less, or more, it doesn't matter, we want to help you make every project stand out with exceptional clarity, unbeatable eye appeal, and that feel of paper quality that tells your customers, guests, and associates that you know true luxurious quality.

If you can imagine it - we can help you print it!

Take some time to browse our website pages before giving us a call. Spend some time discussing your paper and print needs with our experienced staff at 800-813-5828. We will find that perfect solution to make your print noticeably superior and memorably impressive. We offer the flexibility of customer ordering by phone or anytime ordering online using our secure website ordering page.

At Graytex, we are passionate about premium quality papers. Our Bright White papers are Number 1 grade, the highest quality paper available. Graytex Bright White papers are more opaque than most, which results in less bleed-through with your documents. This top-grade opacity allows for double-sided printing without show-through on your manuscripts. In addition, these papers provide premium brightness, increased richness, and greater smoothness than #4 papers. Your documents will not only feel luxurious; they will be printed accurately and be more visually stunning.