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Return policy

·         Eligibility for Returns:

o   Only products purchased directly from Graytex Papers LLC are eligible for return.

o   The item(s) must be unused, in their original condition, and with all original packaging, tags, and labels intact.

o   Customized or personalized items cannot be returned unless there was an error on our part or a manufacturing defect.

·         Timeframe for Returns:

o   You may initiate a return within 21 days from the date of delivery.

o   Returns requested beyond this timeframe may not be accepted or may be subject to additional fees.

·         Return Process:

o   To request a return, please email us at graytex@graytex.com.

o   Include your order number, the item(s) you wish to return, and the reason for the return.

·         Restocking Fee:

o   A restocking fee of [25%] of the original purchase price may be applied to all eligible returns.

o   The restocking fee helps cover the costs associated with inspecting, processing, and restocking returned items.

·         Return Shipping:

o   The customer is responsible for all return shipping charges unless the return is due to an error on our part or a defective product.

o   We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for any lost or damaged returns.

·         Refund Process:

o   Once we receive and inspect the returned item(s), we will process the refund within 10 days.

o   The refund will be issued using the original payment method unless otherwise specified by the customer.

o   Please note that shipping charges, restocking fees, and any applicable taxes are non-refundable.

·         Exchanges:

o   We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.

·         Non-Returnable Items:

o   Certain items are not eligible for return, including:

o   Customized or personalized items (unless there was an error on our part or a manufacturing defect).               

·         Damaged or Defective Items:

o   If you receive a damaged or defective item, please contact our customer support immediately.

o   We will guide you through the return process and arrange for a replacement or refund as necessary.

·         Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase.

·         If you have any further questions or need assistance with your return, please do not hesitate to contact our customer support team. We are here to help.

Privacy policy:

Any contact information you provide to us, including your email address, is never shared with other companies or individuals and we consider it strictly confidential. Your email address is used for no other purpose other than to directly respond to your inquiries to us.

Shipping Services and Delivery Estimates:

Information regarding shipping schedules and available services can be reviewed on ourshipping policies page.

Product Articles:

Several categories of articles related to our products are available in the product guides tables of contents, including information on...

and others.  See the product guides for a listing of all articles.

Bulk Purchasing Rates.

Bulk rate discounts are available for most products at 1000 sheets or more.  The next price break for most products occurs at 5000 sheets (priced per 1000).  For rates which are not already published, use the price request form for a price quote.